Support that keeps your business moving.
When business operations are in full swing, you need answers fast. Check out Priority and Standard Support for FileMaker and other Claris products.
The right help, at the right time.
Whether you need immediate help or standard assistance, there's an option for you.
Priority Support
For businesses that need faster, dedicated access with a direct line to our senior customer support team.
Learn more
Standard Support
Claris customers using supported FileMaker versions can access our support team by phone, email, or by booking an appointment.
Priority Support
Standard Support
Best for
Businesses and users needing faster, dedicated access
Routine assistance
Access
Dedicated phone number and email
Standard phone and email
Book a virtual meeting
Available
Available
Email response time
2-4 hours (weekdays)
2 business days
Availability
Call us during business hours
Wait in line for phone help during business hours
Language
English (native language attempted when available)
English, Japanese, French, German, Dutch, Italian, Spanish
Regions
US, Canada, EMEA
Global
Optional add-on
Yes
No additional cost
Standard Support
Best for
Routine assistance
Access
Standard phone and email
Book a virtual meeting
Available
Email response time
2 business days
Availability
Wait in line for phone help during business hours
Language
English, Japanese, French, German, Dutch, Italian, Spanish
Regions
Global
Optional add-on
No additional cost
Priority Support when it matters most.
Dedicated phone and
email access.
Receive immediate help from our senior customer support team.
Quick email responses.
Hear back within 2-4 hours.
Meeting scheduling.
Book time directly with the team
at a convenient time.
Skip the line and get help when you need it.
Examples of what's covered
- Product-related questions, such as uploading files or connecting data to an app.
- Backup advice like restoring files.
- Strict control when requirements mandate a local hosting environment.
What's not covered
- Topics that require in-depth knowledge of your custom solution.
- A network environment that falls outside the normal scope.
- On-site training for your employees.
Ready for some support?
Priority Support is available by request, so reach out if you'd like to know more.