How Peregrine scaled business growth with a powerful custom application.

Peregrine General Pest Control, a Canadian business based in Calgary, Alberta, built its reputation on showing up on time and delivering consistent service. Like many pest control and field service businesses, Peregrine started with spreadsheets, manual scheduling, and disconnected software. While they worked at first, those tools created more friction than support as the business grew.

Peregrine needed a solution that could scale—a custom ERP to run operations, support customer commitments, and enable growth.

So they turned to a Claris Platinum Partner, LuminFire, to build a FileMaker solution customized for their business instead of forcing an off-the-shelf fit.

Getting the foundation right made all the difference.

The first step was a focused discovery process. Working closely with Peregrine, the partner team mapped workflows, defined requirements, and designed a custom FileMaker solution. The plan laid out timelines, budget, and implementation steps, so there were no surprises during the build.

Nicholas Holland, owner of Peregrine, appreciated the upfront work. “We really nailed it during the discovery phase. Our brainstorming sessions turned into a thorough 30-page plan that gave me confidence in the new FileMaker solution.”

The goal was simple: Make daily work easier and bring everything together into one reliable application.

Software built around the pest control business.

Peregrine’s solution is built for how the business actually runs, powering the day-to-day business. It brings operations into one place, so office staff, technicians, and leadership all work from the same data.

What the solution handles:

• Scheduling and routing to keep technicians productive.

• Automated communication so customers stay informed.

• Mobile iPad access for technicians in the field.

• Job tracking from start to finish, including compliance details.

• Billing, payments, and commission calculations.

• Data validation to reduce errors.

• Real-time reporting for full visibility.

Processes that used to take multiple tools and manual effort now happen in one application as part of a normal workflow.

Operational improvements turn efficiencies into revenue.

1. More consistent, productive schedules.

Before the FileMaker solution, technician workloads were uneven. Some days were overloaded, others were underused.

Now, scheduling is more balanced and intentional.

• Work is distributed across a team of ~20 employees.

• Routes are optimized to reduce downtime.

• Productivity is consistent week to week.

The result: More jobs completed each day and higher revenue per technician, without adding staff.

2. Making the most of existing customers.

Growth isn’t just about adding new customers. It’s about expanding business with existing ones.

That philosophy was built into the Peregrine application.

• Follow-ups happen automatically.

• Upsell opportunities are built into workflows.

• Communication stays consistent.

The result: More repeat services, near five-star Google ratings, and predictable revenue.

3. Reducing missed appointments to near zero.

Missed or delayed appointments—“misstops”—used to disrupt the schedule.

Now they are rare.

• Misstops have dropped to near zero.

• Issues are resolved quickly.

• Service schedules stay on track.

The result: Fewer disruptions, better use of time, and a more reliable customer experience.

4. Clear, real-time visibility.

Before FileMaker, getting answers meant pulling data together manually, if it was available at all.

Now everything is visible in real time.

• Technician performance.

• Revenue by service type.

• Operational trends and bottlenecks.

The result: Faster decisions, clearer insights, and continuous improvements across the business.

Built for growth you can measure.

With their custom solution in place, Peregrine’s business is flourishing, with added control and fewer surprises.

Here’s what it looks like:

• 10,000+ service calls annually, managed through one application.

• Near-zero missed appointments.

• Higher revenue per technician, without increasing headcount.

• Less administrative work, thanks to automation.

• Stronger customer retention and satisfaction.

Even as demand grows, the solution keeps up, supporting day-to-day operations without adding complexity.

Nicholas explains, “Today, we’re pushing 10,000 service calls annually. In five to 10 years, we’ll likely double that. This FileMaker solution needs to scale right along with my business growth.” And it does.

Because it’s custom, the solution continues to evolve alongside the business, adapting to new services, workflows, regulations, and growth targets.

“Customization makes a real difference. With FileMaker, we can quickly adjust things as Perigrine’s needs change,” says Tim Cimbura, CEO at LuminFire. “This flexibility gives them the ability to run the business their way and do things many pest control companies can’t.”

Return on investment you can see.

The results go beyond efficiencies. They lead to predictable revenue and a business running with momentum. As Peregrine has grown, their custom solution has helped turn better operations into steady business growth, without adding unnecessary overhead.

It’s also become a long-term asset. Because the application is custom-built, it adds real value that can carry weight in a future sale or be adapted for other pest control companies.

And the return isn’t just financial. The team spends less time on manual work and more time getting the job done. Workflows are clearer. Expectations are easier to manage. All of that has led to higher job satisfaction, stronger team retention, and a business running smoothly every day.

A better way to run an organization.

At its core, Peregrine’s focuses on keeping commitments to customers, showing up on time and doing the job right. The FileMaker solution makes this easier by organizing the work, clarifying expectations, and keeping customers informed.

Peregrine operates with more efficiency, more predictability, and room to grow—without adding unnecessary complexity. The business is well positioned for continued success.

What could this look like for your business?

Peregrine’s story showcases what’s possible with FileMaker. When your software is built around how your business runs, work flows more efficiently and growth opportunities arise.

If you’re dealing with manual processes, disconnected systems, and workarounds that slow things down, it’s probably time for a different approach.

Interested in what FileMaker can do for your organization? Let’s have a conversation.