Frequently Asked Questions.

Problem Solvers Circle is a bundle program that brings everything Claris together for you – all under one simple licensing plan. You get:

• Access to Claris FileMaker for all your users, including employees, temps, contractors, and consultants.
• Unrestricted web and mobile use.
• Access to Claris Studio.
• Claris Connect Standard license.
• White-glove onboarding assistance to ensure a quick start.

Problem Solvers Circle includes all of the following:

• Claris FileMaker Annual Site License Agreement (ASLA) for all your users — employees, temporary employees, contractors, and consultants. This includes access to Claris FileMaker Pro, Claris FileMaker Go, and Claris FileMaker WebDirect for apps hosted on Claris FileMaker Server. It even supports anonymous users through FileMaker Go and FileMaker WebDirect.
• Claris Connect Standard license (see Claris Connect FAQ section for details).
• 2 GB outbound data transfer of Claris FileMaker Data API per user, per month (inbound data transfer is unlimited).
• Developer tools, including the iOS App SDK, Claris FileMaker data migration tool, and Claris FileMaker custom app upgrade tool.
• Claris Studio is our cloud-native development environment in the Claris platform that allows you to collect, view, and analyze all of your business data. Build rich app experiences with multiple views of your information and two-way data interaction between Claris Studio and FileMaker Pro. View your data as a spreadsheet, list-detail, kanban board, and dashboard. Then organize a collection of views into hubs and share with your team. Available in English with data centers in U.S West, EU Central (Frankfurt, Germany), and AP Northeast (Japan). Learn more
• White-glove onboarding assistance for initial setup, installation, and connectivity. Available in English only and for customers who are not currently working with Claris Partners.

Yes, if you’re using FileMaker Cloud, you can purchase licensing for Problem Solvers Circle. For pricing and additional details, contact Claris Sales at claris_sales@claris.com.

An Annual Site License Agreement (ASLA) provides every person (employees, temps, contractors, and consultants) in your organization a license for Claris FileMaker software. Clients who have annual site licenses value the ability to license all their employees and staff. This agreement removes any scalability issues associated with adding more users or encouraging other teams or departments to explore FileMaker as an option for their problem-solving needs. View the agreement.

Problem Solvers Circle offers the choice of a one-year, two-year, or three-year annual site license term. You can choose which time frame works best for your organization.

The Claris Customer Success team is pleased to offer Problem Solvers Circle participants exclusive white-glove onboarding assistance for initial setup, installation, and connectivity. This service is available in English only and for customers who are not currently working with Claris Partners. For questions or assistance after initial onboarding, contact Customer Support.

For help installing FileMaker Server, view the Claris FileMaker Server 19 Network Install Setup Guide.

Claris Server supports Ubuntu Linux 20.04 LTS (Long Term Support) Desktop and Ubuntu 20.04 LTS Server. Note: Ubuntu Server also requires installing a display manager, a desktop GUI, and Chrome web browser to complete the onboarding process.

Most customers are eligible for Problem Solvers Circle (see exceptions below). If you’re interested, please reach out to your Claris Partner, if applicable, or contact Claris Sales at claris_sales@claris.com..

Note: This offer is not valid for customers with licenses under the Solution Bundle Agreement (SBA) program or for Claris Partners with Not For Resale (NFR) licenses.

Contact Claris Sales or your Claris Partner to purchase this program. If you don’t have a Claris Partner to help you make the most of this program, we’ll be happy to introduce you to someone near you. Claris Sales is available by phone at 800-725-2747 or +1-408-727-8227 if you’re outside North America. You may also send an email to claris_sales@claris.com.

For only 45% more than the price to renew your current FileMaker user license, you’ll get an Annual Site License Agreement for Claris FileMaker software for your entire company, a Claris Connect Standard license, and access to all client and developer tools. In addition, you'll get access to Claris Studio, our new cloud-native developer tool set that integrates seamlessly with the FileMaker experience you've known and trusted for years.

The price of Problem Solvers Circle applies to the term you select: one, two, or three years.

If you are a Claris FileMaker Cloud customer, contact Claris Sales for pricing details. Send an email to claris_sales@claris.com.

Yes, education and nonprofit organizations are eligible for an additional discount, up to 40% off.

For 55% more than the cost to renew your annual user agreement, you’ll get everything in Problem Solvers Circle plus access to FileMaker Cloud.

Note: FileMaker Cloud supports a maximum of 100 users.

Anonymous users don’t require a username or password (login credentials or authentication) and can access a form or app without having to sign in. Anonymous users are typically end-users who access web forms to submit information for surveys, event registrations, and other cases where you want to collect information from one-time or infrequent users. Anonymous users are also referred to as guest accounts.

Follow these steps to set up anonymous users:

1. Open a database in FileMaker Pro.
2. Go to the File menu > Manage > Security
3. Enable the Guest account.
4. Configure FileMaker Server to allow anonymous users: fmsadmin set serverconfig securefilesonly=false

Claris Studio also supports anonymous users. Watch this video to learn more.

Follow these steps to set up access privileges:

1. Open the database in FileMaker Pro.
2. Go to the File menu > Manage > Security > Privilege sets
3. Customize a limited access privilege set.
4. Set the Guest account to use the limited access privilege set.

NOTE: Never give a guest account full access to your database.

Under the Annual Site License Agreement in Problem Solvers Circle, anonymous users can access apps hosted on Claris FileMaker Server 19.x via Claris FileMaker Go and Claris FileMaker WebDirect.

This cloud-based integration technology lets you sync data between popular apps you use every day. Integrate your cloud and on-premise apps, and easily automate the flow of data between apps and systems in your tech stack.

Use prebuilt connectors between popular business apps or utilize webhooks to create custom integrations for sharing information in real time between virtually any online service. Manage marketing leads, track customer service tickets, facilitate orders, and more.

The Claris Connect Standard licensing plan includes 50,000 API requests per month, no limit to the number of active flows, and no limit to the number of standard apps and Claris FileMaker apps you can connect at the same time. It also includes access to all standard connectors, all standard features, webhooks, 30 days of flow history, and 24/7 support in English.

A connector is a prebuilt integration workflow between software or systems that shares data between apps or data sources. For example, Claris Connect has connectors to integrate Box, Slack, DocuSign, and much more. For an up-to-date list of available connectors, visit Claris Connect App Directory.

Unlike Claris FileMaker, Claris Connect is not sold on a per user basis as there are no end users of the product.

It’s a workflow that connects two or more apps or utilities. A flow consists of one trigger that initiates one or more actions.

For a step-by-step guide to creating your first workflow, download Creating your first flow with Claris Connect.

An API request occurs with every flow step, as data is requested or retrieved from an app or utility. API requests occur every time you run a flow.

The first day of every month.

API request expansion packs are available for additional purchase. Please contact your Claris Partner or Claris Sales to make a purchase.

For details on using Claris FileMaker and Claris Connect, download Using Claris Connect with Your FileMaker Data.

Support is available in English 24 hours a day and 7 days a week. Contact support.

Claris Connect maintains a SOC 2® Type 2 report for security, availability, and confidentiality, and ISO certifications for information security management (ISO/IEC 27001) and personal data in the cloud (ISO/IEC 27018). To request a copy of the SOC 2® Type 2 report, send an email to compliance@claris.com.

Claris Studio is our cloud-native development environment in the Claris platform that allows you to collect, view, and analyze all of your business data. Build rich app experiences with multiple views of your information and two-way data interaction between Claris Studio and FileMaker Pro. View your data as a spreadsheet, list-detail, kanban board, and dashboard. Then organize a collection of views into hubs and share with your team.

Available in English with data centers in U.S West, EU Central (Frankfurt, Germany), and AP Northeast (Japan).

Claris Studio will update rapidly as we add even more functionality. Learn more

Claris Studio seamlessly integrates with FileMaker Pro, FileMaker Go, and FileMaker Server. It’s the FileMaker experience you know and trust, with on-premises flexibility and cloud-based scale.

Claris Studio is currently available in English. We will include additional languages in the future.

Yes, customers may use the technology in their production systems. Note, Claris Studio may be offline for short periods of time for system updates.

One feature of Claris Studio is the ability to create anonymous webforms literally in minutes. Here are some examples for inspiration:

• Customer survey form
• Customer purchase form
• Supplier sales reporting form
• Sales quotation request
• Asset management
• Employee training
• New employee application
• New employee onboarding checks
• Employee vacation requests
• Employee engagement survey
• Property inspections and tenant requests
• Actor casting applications
• Patient treatment feedback
• Patient survey
• Customer requests
• IT requests

We have data centers in U.S West, EU Central (Frankfurt), and AP Northeast (Japan).

Our Claris Customer Success team is pleased to offer Problem Solvers Circle participants exclusive white-glove onboarding assistance for initial setup, installation, and connectivity. This service is available in English only.

Updates to Claris Studio will be released continuously, and your feedback will be invaluable as our team iterates to deliver new features. There is a private Claris Community forum for Problem Solvers Circle participants to ask questions and provide feedback. We will send program participants an invitation to join the group as part of the on-boarding process.