WEBVTT
Kind: captions
Language: en

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FileMaker Customer Story : Odakyu Electric Railway

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Amid significant societal changes,

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not only in the railway business but across the board

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accelerating Digital Transformation has become essential.

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One of the key advantages of in-house development of systems is that 

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field employees who understand the work can develop Apps themselves. 

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This enables the creation of user-friendly systems quickly and at low cost, 

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leading to more efficient operations.

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The reason we chose FileMaker is 

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that it offers a high degree of development freedom

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among low-code platforms and is well-suited for agile development.

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Using FileMaker, we developed a train information App 

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called "Rekken."

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Previously, the system only functioned on laptops, 

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so it became unusable once crew members boarded the train.

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Therefore, we began developing the App to make it accessible on iPhones.

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In cases where train operations are disrupted 

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and crew members are reassigned to different trains, 

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the "Rekken" App allows crew members to access all necessary information, 

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which has been instrumental in preventing accidents.

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I also developed an App with FileMaker 

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to manage the personal tools provided by the company.

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Before introducing the App, we managed everything on paper,

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 which was burdensome.

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However, with the App, 

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we can now check information on iPads, 

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significantly improving operational efficiency.

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Even though I had no programming experience, 

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FileMaker allows you to operate intuitively

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so I was able to create this App with ease.

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I developed an App called "Safety Communication System" with FileMaker

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to share information regarding train operations.

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Since I was also a crew member, 

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I identified inconveniences from a field worker's perspective 

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and improved the App by creating template functions

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and adding automatic conversion features.

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Whenever we encountered difficulties during development,

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we sought technical support from a Claris partner Kotobuki Shokai, 

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who helped us resolve the issues.

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The people developing Apps with FileMaker 

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include train crew members and maintenance staff, among others.

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These individuals typically did not have any IT knowledge, 

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through reskilling, veteran staff have become actively involved in App development, 

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creating a positive feedback loop at Odakyu.

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Now, in-house development has evolved to the point where 

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many issues are resolved internally without needing to consult with us.

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Their in-house development is definitely evolving.

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In the railway business, our mission is

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to provide safe and reliable services that customers can assume will be provided.

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In other words,

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we must not create a world where such services are no longer taken for granted.

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Through in-house development with FileMaker,

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we are accelerating DX and are confident that

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we can enhance the value we provide to our customers 

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beyond what was previously possible.