FileMaker Priority Technical Support

If you require additional technical support beyond your first free standard support incident, FileMaker provides extended support options. View the chart below to see which option best fits your need.

Learn more about priority support.

Find out what products are eligible.

Before calling, you may want to refer to the FileMaker Knowledge Base or view the Help Menu in your product.

Support Price Contact Availability

Additional support incident

 $45/one call
$3/minute
($75/maximum)

1-800-325-2747

or

408-727-8227*

(from Latin America)

 Monday-Friday
7:00 am – 5:00 pm Pacific Time (holidays excluded)

5-pack of support incidents

 $180/pack

1-800-325-2747

or

408-727-8227*

(from Latin America)

 Monday-Friday
7:00 am – 5:00 pm Pacific Time (holidays excluded)

Annual contract**

Unlimited technical support calls for 12 months.

 $899/primary
$599/additional
$719/primary VLA
$599/add'l VLA

1-800-325-2747

or

408-727-8227*

(from Latin America)

Download order form

Monday-Friday
7:00 am – 5:00 pm Pacific Time (holidays excluded)

* Support is provided in English only

** Note: If purchasing Priority Support, the initial or primary contract is $899. You may add additional members to your contract at $699 per member. If you are purchasing or renewing Priority Support with a Volume Licensing Agreement, your primary contract is $719 and additional members may be added at $559 per member.